Please check your tickets when you receive them and notify us immediately of any mistakes.
It is the responsibility of the ticket holder to ascertain whether a service has been cancelled and the date and time of any rearranged service. If a service is cancelled or rescheduled Perrygrove Railway will contact you on the contact details you provide us to inform you of the situation and resolution. We will also post on our website homepage any cancelations we make on the day – please check before you set off.
A £5 administration fee per booking will be charged for any subsequent booking alterations. No refunds will be given once tickets are issued. The Perrygrove Railway cannot be held responsible for any tickets which are lost of stolen.
Perrygrove Railway will endeavour to make alterations and changes to your advanced bookings but will not be obliged to do so if this is impractical.
Refunds will be issued if Perrygrove Railway fails to operate its advertised service for which advanced booking has been made.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 10 working days from the day after you book your tickets. Please call us first to discuss the best procedure for executing this.
One 10 working days from booking has passed, Perrygrove Railway does not issue refunds on tickets unless we are unable to operate the service or event.
If for any reason a pre-booked ticket holder is unable to travel we will endeavour to re-sell the ticket, subject to us being informed in advance/with sufficient notice of the date of travel. If the no longer required ticket can be sold we will offer a refund (minus administration costs), if however the ticket can not be re-sold then no refund can be offered.
Perrygrove Contact Details
01594 834 991
Perrygrove is owned and operated by Treasure Train Ltd. Registered in England and Wales, company number 2804042. Registered office at above address.